In two separate conversations

this past week—

one during a podcast interview

and one during a client call with

the president of a financial advisory group—

I was asked what tools people need

now more than ever

to do their jobs well.

In both instances, I shared

a variety of strategies

and also talked about the importance of

empathy in communication.

You won’t be as effective

as you want to be

unless you have a sense

for what people are going through.

In this video clip

recorded during a virtual event,

I asked a few hundred executives

to share what they were hearing

from their team members.

It was helpful for them to share. . .

and it was essential for the people

they lead to feel understood.

If you want people to move forward

and Risk Forward,

you need to tune in first.

When was the last time

you asked those you

serve, sell to, or spend time with

how they were doing. . .

. . .and then truly listened?

Risk Forward & Rock On,